TAX HERO | Everyone Needs a Hero
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TAX HERO

PRIVACY POLICY

Last Updated: 24 April 2025

INFORMATION OFFICER CONTACT DETAILS:

The designated Information Officer for Tax Hero is responsible for compliance with the Protection of Personal Information Act, 4 of 2013 ("POPIA"). All privacy-related queries may be directed to:

Email: sven@taxhero.co.za

LAWFUL PROCESSING OF PERSONAL INFORMATION:

We collect and process Personal Information only when:

  • The data subject consents thereto;
  • It is necessary to conclude or perform in terms of a contract;
  • It is required by law; or
  • A legitimate interest exists that does not override the data subject’s privacy rights.

INFORMATION COLLECTED:

We collect only the minimum Personal Information required. This includes:

  • Full name
  • Email address
  • Telephone number
  • Company name
  • Description of services
  • Website URL

PURPOSE OF COLLECTION:

Your Personal Information is collected to:

  • Respond to enquiries
  • Provide professional services
  • Manage client relationships
  • Conduct analytics and improve our website
  • Comply with statutory obligations

COOKIES:

Cookies are used to enhance user experience and analyze traffic. You may disable cookies in your browser. Continued use implies acceptance.

LOG DATA:

Our systems may record:

  • Your IP address
  • Browser type and version
  • Pages visited
  • Time and duration of your visit

INFORMATION QUALITY:

We take all reasonable steps to ensure your information is accurate and current. You may request corrections at any time.

RETENTION OF DATA:

Information is retained only for as long as necessary and then securely deleted or anonymised.

FURTHER PROCESSING:

Any further processing will remain aligned with the original purpose, unless permitted under law or with your consent.

NOTIFICATION OF COLLECTION:

When collecting data, we will inform you of:

  • The purpose of collection
  • Whether it’s voluntary or mandatory
  • Consequences of not providing it
  • Your rights in relation to that data

YOUR RIGHTS UNDER POPIA:

  • Access your information
  • Request correction or deletion
  • Object to processing
  • Lodge a complaint with the Information Regulator

THIRD-PARTY OPERATORS:

Third parties assisting us are bound by legal obligations to safeguard your data.

INTERNATIONAL TRANSFERS:

If we transfer information internationally, it is done in line with POPIA, and only where adequate protection exists or consent is obtained.

SECURITY MEASURES:

We employ technical and organisational measures to prevent unauthorised access or disclosure.

CHILDREN'S PRIVACY:

We do not knowingly collect data from persons under 18 years of age. Unintended collection will be rectified upon notice.

DISCLOSURE:

We may disclose Personal Information:

  • When required by law
  • To enforce our legal rights
  • With your express consent

LINKS TO OTHER WEBSITES:

External links may be provided for convenience. We are not responsible for the content or privacy compliance of external websites.

BREACH NOTIFICATION:

In the event of a breach, you and the Information Regulator will be informed in accordance with section 22 of POPIA.

CHANGES TO THIS POLICY:

We may update this policy from time to time. The latest version will always be accessible on our website.