TAX HERO | Everyone Needs a Hero
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TAX HERO

TERMS AND CONDITIONS OF SERVICE

Effective Date: 9 June 2025

1. INTRODUCTION:

These Terms and Conditions (“Terms”) govern the engagement between the client (“Client”) and Tax Hero (Pty) Ltd (“Tax Hero”), a company duly registered in the Republic of South Africa. By engaging our services, you agree to be bound by these Terms in full.

2. SCOPE OF SERVICE:

Tax Hero provides professional tax compliance, advisory and strategic financial services tailored to the needs of individuals and businesses. Services include but are not limited to tax return preparation, SARS correspondence, strategic planning, and compliance audits.

3. ASSESSMENT & ONBOARDING FEE:

Each engagement commences with an assessment of the Client’s tax and financial position. Based on this, an upfront onboarding fee is levied to cover readiness, platform setup, and strategic alignment.

4. MONTHLY RETAINER:

A fixed monthly retainer fee will be charged in advance, as agreed upon in the client engagement agreement. This fee covers ongoing support, filings, consultation access, and platform use.

5. PAYMENT TERMS:

  • All invoices are payable within 7 (seven) calendar days from date of issue.
  • Interest at 2% per month will apply to overdue accounts.
  • Tax Hero reserves the right to suspend services for non-payment.

6. TERM AND CANCELLATION:

  • This agreement is month-to-month and automatically renews unless cancelled in writing.
  • A minimum of 90 (ninety) calendar days’ written notice is required for cancellation by either party.
  • All outstanding fees remain due and payable upon termination.

7. CONFIDENTIALITY:

All information shared by the Client shall be treated as strictly confidential and shall not be disclosed to third parties except where required by law or with the Client’s written consent.

8. LIABILITY & INDEMNITY:

  • Tax Hero shall not be liable for any consequential, indirect or incidental damages arising from the provision of services.
  • Liability for any claim shall be limited to the total amount paid by the Client in the three months preceding the incident giving rise to the claim.
  • The Client indemnifies Tax Hero against any loss or claim arising from false, inaccurate, or incomplete information provided by the Client.

9. GOVERNING LAW & JURISDICTION:

This agreement shall be governed by and construed in accordance with the laws of the Republic of South Africa.

The Client consents to the jurisdiction of the Magistrate’s Court, Pretoria, and where applicable, the High Court of South Africa, Gauteng Division, Pretoria, for any dispute arising from this agreement.

10. DISPUTE RESOLUTION:

In the event of a dispute, the parties agree first to attempt to resolve the matter amicably through mediation before approaching a court. Mediation shall be conducted in Pretoria, under the guidance of an accredited mediator.

11. AMENDMENTS:

Tax Hero reserves the right to amend these Terms from time to time. Notice of any changes will be communicated via email and published on our website. Continued use of our services constitutes acceptance of the amended terms.

12. SEVERABILITY:

Should any provision of this agreement be deemed unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

13. ENTIRE AGREEMENT:

These Terms constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior representations, agreements, and understandings, whether oral or written.

For any queries regarding these Terms, please contact:
Email: sven@taxhero.co.za